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Avaya IP Office Total Cost of Ownership (TCO) vs. ShoreTel Unified Communications Platform - Appendix
17 April 2013
“Right-sizing” an IP telephony solution to the small or midsize office is important, as any excess hardware, software or system costs are multiplied across offices. This is especially the case for companies that need to deploy solutions to many branch offices. Furthermore, since IT support is not likely to be present at each office, it is important for vendors to provide an easy-to-use interface that allows non-technical office staff to make commonly required moves, adds and changes.
The Total Cost of Ownership (TCO) of a solution may be calculated in various ways, the simplest of which considers the cost of acquisition, installation, operation and maintenance of products/services. A typical product refresh/replacement cycle is 5 years, so the TCO of a solution includes the overall cost of owning the product over 5 years. interface that allows non-technical office staff to make commonly required moves, adds and changes.
Avaya Inc. commissioned Tolly to evaluate the TCO and ease-of-deployment of their IP Office Release 8.1 in midsize office environments of 100, 400 and 700 users versus the ShoreTel Unified Communications Platform. Tolly found that Avaya IP Office delivers a TCO savings from 29% to 38% across the three deployment scenarios used.
This appendix should be used in conjunction with the main report, 213120. It provides detailed costs used in summary calculations that appear in the main report.
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